Current Edition: Array Software Newsletter

Current Edition: Array News

Spring, 2011 Edition

U.S. President Ronald Reagan proclaims economic sanctions against Libya
AIDS charity song "That's What Friends are For," hits #1
Chicago Bears beat the New England Patriots in the Super Bowl
Space Shuttle Challenger Explodes 73 seconds after lift-off
5' 7" Spud Webb wins the NBA Slam Dunk Competition
“Golden Girls”, “Cagney & Lacey”, and Michael J. Fox win Emmy Awards
Halley's Comet appears; its next appearance will be in 2061
Corazon Aquino becomes President of Philippines; Ferdinand Marcos flees
NCAA adopts 3-point basketball rule
Desmond Tutu is elected Anglican archbishop of Capetown, South Africa
IBM produces first megabit-chip
Actor/body builder Arnold Schwarzenegger weds newscaster Maria Shriver
Nuclear reactor at Chernobyl explodes
Movie "Top Gun" premieres
30,000,000 people watch "Live Aid," a massive benefit concert
Bo Jackson, Heisman Trophy winner, signs with KC Royals
Reagan & Gorbachev open talks at a summit in Reykjavik, Iceland
Greg LeMond is first American to win the Tour de France
Dire Straits’ "Money For Nothing" wins MTV Music Award
Billy Buckner misplays a ball; NY Mets rally to win Game 6 of World Series
Iran-Contra affair erupts; President Reagan reveals secret arms deal
Dow-Jones index hits record 1955.57
Array Software founded to provide software solutions for Meditech Hospitals

All these events took place 25 years ago, in 1986!

We are excited to be exhibiting at the upcoming 2011 International MUSE Conference in Nashville, TN from May 31 through
June 3. Nashville is a vibrant city with lots to offer visitors, and MUSE has assembled an extensive program of Educational
Sessions, Workshops, Site Visits and other worthwhile events for MUSE members.

Exhibiting
Array Software will be exhibiting at the Gaylord Opryland Resort and Convention Center, at booth #513. We’d love to see all
our customers and to meet new folks, so stop on by and say hi to Ted Molloy and Dave Henshaw. They can tell you about the
new enhancements to our workhorse TASK+ software, show you how our TRACK+ application helps hospitals manage and
track RAC and other insurance audits, and discuss ways to improve your denied claims processing with RDM+. Many
MAGIC® facilities continue to rely on DTS+, and now VG+, to manage their Meditech updates. And if you’re planning or just
contemplating migration to Meditech 6.X, StreamTask+ is the premier tool for organizing everything that the migration project
entails. From importing Meditech project plans, uploading spreadsheets, and downloading Validation Guides and Testing
Scenarios to create tasks, to tracking consultants’ work, functional testing and issues that crop up before, during and after
your go-LIVE date, StreamTask+ covers it all. Stop by our booth and take a closer look!

Sessions of Interest
We are pleased to highlight the following Education Sessions at MUSE International. The presenters are enthusiastic users of
Array Software products, and have prepared great presentations.

Facility Member Education Session #104 — Surviving MEDITECH Updates: One Survivor’s Tale

Presenter:

Judy Schmieder, RN, Ste. Genevieve County Memorial Hospital,

Ste. Genevieve, Missouri

Scheduled:

Wednesday, June 1 at 11:00 am

; location will be listed in the Conference Program

Abstract: MEDITECH provides updates to all platforms of their product. How do you survive an update? We are a 25‐bed
critical access hospital with limited resources to complete such a massive undertaking; but we have found a way to make it
happen. A dedicated team of module specialists attend meetings; utilize software to filter the DTS’s better; perform DTS
testing; and perform a parallel run before the Go LIVE date. We have many lessons learned and room for improvement. The
purpose of this presentation is to share our experience with MEDITECH updates.

Facility Member Education Session #132 – Going to 6.x? “Been There...Done That” Lessons Learned
Presenter: Cinnamon Mathews, AR Children’s Hospital, Little Rock, Arkansas

Scheduled: Wednesday, June 1 at 2:30 pm; location will be listed in the Conference Program

Abstract: Arkansas Children’s Hospital is a migration site from MEDITECH MAGIC® 5.6 to Client Server 6.0. Go LIVE was
achieved on September 1, 2010. This presentation will cover our journey from Pre-Implementation through Go LIVE and life
since then. There are currently many more hospitals in the midst of implementation than there are hospitals that are LIVE. If
you are one of these sites, or just considering CS 6.0, come learn what ACH did right and also hear some of the surprises we
encountered, despite all of our preparation and testing.

Product Education Session #515 – “StreamTask+ for Migration to Meditech 6.X”

Presenters:

Ted Molloy

and

David Henshaw

, Array Software

Friday, June 3 at 11:00 am

; location will be listed in the Conference Program

If you’re making the move to Meditech 6.X any time soon, you may have learned a couple of things about what lies ahead of
you regarding project management. First, it’s an extraordinary upgrade so you’ll need an extraordinary tool; and second,
when you go LIVE, you've only just begun, so it makes sense to use a long-term tool designed around the wide variety of
tracking needs you’ll be facing for the duration of the project.

StreamTask+ is the tool you can use to keep track of EVERYTHING involved in this massive undertaking. Hospitals are using
it right now to manage their migration to 6.X. Learn more about how our platform-independent StreamTask+ tool can be the
bridge between the old Magic world and your new 6.X future. Our web-based tool runs on your network and consolidates all
project related activity in one place by:

Importing Meditech Project Plans and other spreadsheets with the new "Import+" feature
Tracking Consultants' projects, issues, time and feedback
Downloading Validation Guides and Testing Scenarios for process-oriented review of update enhancements and
changes
Managing DTS testing of regular system updates, changes and enhancements
Uploading, tracking and storing Functional Testing templates and spreadsheetsTracking issues before, during and
after go-LIVE, augmenting any Help Desk tool
Communicating effectively across the project with reports, instant task status updates, and messages via the e-mail
interface.

Stop by to See Us!
As always, Dave and Ted will be at the booth (#513), and would be happy to talk with attendees about their task and project
tracking/management experiences and needs. We look forward to seeing you at MUSE! If you’re not attending the
conference this year, we hope you find plenty of items of interest in the newsletter.

Array Software will be at International MUSE!

From the President:

Are You a TASK+ Client Moving to 6.X?

TASK+ is Bigger and Better than Ever, and Ready to Go!

Mark your calendars for Wednesday, May 18, 2011 at 2:00 pm Eastern/11:00 am
Pacific! Do you have a Ring update coming up? This webcast offers a review for the
employee or tester who has not used DTS+ in many months. This
demonstration-oriented training class will review "Process My Tasks", screen navigation,
documentation options, and search techniques.

Array Webcast Schedule: April - June, 2011

Make plans to join us for any of the following product demonstrations and educational webcasts! All webcasts are, unless
otherwise noted, scheduled for 2:00 pm Eastern/11:00 am Pacific, are free of charge, and last approximately one hour.

Click here for more information or to register, or contact us at Information@arraysoftware.com or call us at 413-789-2600.
We look forward to having you join us!

April:
Wednesday, April 27                RDM+ Helps You “Claim” Victory over Denied Claims

Thursday, April 28                    StreamTask+ : How to Track, Manage and Conquer Meditech Updates

May:
Wednesday, May 11                StreamTask+: Creating a Bridge from Magic to 6.X

Wednesday, May 18                Training Webcast: DTS+ Refresher

Wednesday, May 25                TRACK+ for Managing RAC and Other Insurance Audits

June:
Wednesday, June 8                 TRACK+ for Managing RAC and Other Insurance Audits

Wednesday, June 29                StreamTask+: Creating a Bridge from Magic to 6.X

For the most up-to-date webcast schedule, please visit (and bookmark!) the Events page.

Welcome to the latest edition of the Array Newsletter! We hope you enjoy this issue, and as always, we welcome your
comments and feedback. Feel free to click here to contact us.

Please click here to download a PDF version of the newsletter.

Back By Popular Demand: DTS+ Refresher Training Webcast!

For Email Marketing you can trust

Make plans to join us at 2:00 pmEastern/11:00 am Pacific on Wednesday, May 18 to refresh your DTS+ skills! To request
more information or to register, please click here, or contact us via email at Information@arraysoftware.com or 413-789-2600.
Seating is limited, so contact us today!

Do you know what year all these events took place?

This year, Array is proud to celebrate our 25th anniversary. I look back with amazement at all the
ways we have been blessed to be able to succeed in this business. I've had the privilege of working
with outstanding people both here at Array, and with you, our customers. So thank you all for your
support and friendship over these 25 years. I look forward to continuing to work together with you to
provide excellent products and services for many years to come!

—Greg Sikes, Founder and President, Array Software

does more than just track service issues and DTS's!

If you’re making the move to Meditech 6.X any time soon, you may be aware of the project management challenges that await
you. As your migration is not an ordinary upgrade you might need an extraordinary tool. There are indeed a variety of
applications currently being used to manage a variety of project management related issues. The problem persists,
however, because each solution only addresses one aspect of the migration, and conversion teams are left trying to
maintain control of the project using multiple overlapping tools. There hasn’t been a single software application that was
capable of bringing all aspects to the project together, until now.

With help from our friends at Arkansas Children’s Hospital, who went LIVE with 6.0 in September, 2010 and are now
moving onto the next level, we are shaping StreamTask+ to be that tool. The Team installed StreamTask+ in 2010 to help
them get control of the DTS and Validation Guide documentation that began arriving as soon as they started receiving
Priority Packs. While StreamTask+ achieved its stated objectives, they were quick to realize they now had yet another
project management tool, another place to go to find out where they were.

Cinnamon Mathews and her team sat down with Dave Henshaw (Array) and counted all of the tools they were using:

Meditech’s Project Plans,
Spreadsheets to track user sign-off,
UPT for conversion issues,
their Help Desk tool to manage issues as they arose, and now
StreamTask+ to manage DTS and Testing Scenarios.

Too many tools! The only tool that had the flexibility to perhaps consolidate all of this information in one place was
StreamTask+. Together with Cinnamon, we looked a little deeper at both their needs and StreamTask+’s functionality, and
came up with a plan for adapting the tool to be the lone Project Management (PM) tool.

Because the system was designed as a task tracking application, it didn’t take long for the team to build supporting
dictionaries and shift their issues tracking process from the Help Desk to StreamTask+ as the new dedicated 6.X project
tracking tool. Since the team’s next priority was eliminating cumbersome spreadsheets, we went to work to develop a new
StreamTask+ feature that imports data from a spreadsheet. Now each row in the spreadsheet becomes an individual task
that can be accessed while other users are concurrently working on other tasks.

As we tackle the job of getting Project Plans from Meditech’s website into StreamTask+, we are considering two options. One
would be to develop new conversion programs to download and convert directly from Meditech’s website, and the other
would be to encourage users to download the plans into Microsoft Project and then export them from there to a spreadsheet
where they can be imported using the new “Import a Spreadsheet” feature.

The last challenge to be addressed is a mechanism for downloading selected tasks from UPT that can be imported into
StreamTask+. As we investigate the technical challenges we will likely face the same dilemma as with the Project Plans: can
we download and convert tasks directly from UPT, or do we download them to a spreadsheet and import them using the
standard tool? We hope to have this challenge resolved by autumn, 2011.

We have long envisioned StreamTask+ as the task/DTS tracking tool for our clients once they moved away from MAGIC®.
We are now even more excited about helping our clients use the same tool to get them there.

TASK+ Tip

Attention TASK+/DTS+ customers! If you are planning to use TASK+ to manage your 6.0 DTS’s, contact Array for a minor
patch to your application. While the format is compatible with the DTS conversion programs, these DTS’s are identified with
FOC in the text (as opposed to MG or CS) which is not recognized in some versions of TASK+.

Pat Sasur is spearheading the conversion of existing clients to Array Software’s
newest release of TASK+ Version 8. Originally only intended to include features for
our TRACK+ RAC and other insurance auditing module, we expanded the update to
include as many of the “wish list” items we received from our customers as we could.

We have finished beta-testing, and are now ready to release our latest version to all customers! Here is just a partial list of
the enhancements that are included in Version 8:

New menu-driven screen layouts within a task, allowing for ease in moving from one screen to the next, and back again
Background job interface and Dictionary audit trails – keeping track of dictionary changes by date/time and personnel
making the changes
Change control from parameter/toolbox driven to dictionary prompts for the following:

Sign in banner message (User Access Group)
Seeing user requests and tasks assigned (User Access Group)
Title default (Task Type)
Time log prompt on any edit (Task Type)

“Sort Ranking” option added to Priority dictionary
Ability to default the change of the target date within the Status dictionary
Warning message added when using Batch Verbs, reminding users that the change will affect all checked tasks
New Process Verb functions for batch addition of canned texts to tasks
New Process Verb function CHG TYPE, allowing for the ability to batch-change the task type of tasks
Recurring tasks now show related tasks, to assist in identifying the master task associated with each recurring task
generated
Related task field now displays task status
Ability to create a new User Access Group with the option of initializing it from an existing UAG
Ability to add a CDS to the Project Dictionary for purpose of storing additional information regarding the project

Items specific to the DTS+ module:

For DTS+ customers migrating to Meditech Focus/6.X, a platform choice of “FOC” was added so that Focus DTS's
could be converted into tasks in TASK+/DTS+.
For those users who pull in separate files for enhancements and corrections for each module, a new routine was
added for rebuilding DTS task relationships
Additional prompt added to “Expunge” routines to allow exiting out of the process when the default of ALL was not the
intent

Items specific to both the RDM+ and TRACK+ modules:

Charge lookup within the worksheet now displays HCPCS/CPT codes and number of units
Ability to search for denied charges by “Charge Category”, “HCPCS/CPT”, “Charge Procedure” mnemonic, and
“Department”, in addition to “Date” within the worksheet
Ability to look up by patient account, UCRN for “Enter/Edit”, “View”, and “Print a Task” options
New “Sort by Account Number” added to Resort options
Ability to create tasks via batch entry

For the RDM+ module only:

The Appeal fields are no longer required when “Appealable” field equals “Yes”, allowing users to document an
appealable denial without entering a start date and status until the appeal process actually begins.
RDM payer look up on the worksheet is now limited to only active insurances on the patient’s account
Ability to add “Other Assignees” to task via report option within the Remit mapping dictionary
New Process Verb function “CHG REM CAT” (Change Remit Category), providing the ability to “batch” change the
remit category after the tasks have been created to record the proper remit category of the denials.

For the TRACK+ module only:

Expanded screen layouts, allowing for capturing and tracking additional information, such as:

AHA denial reasons for reporting data to AHA
Demand and determination letter data now recorded separately
New field added to track both the original DRG and current DRG within the task
Recording of Take-back demanded in addition to actual Take-back
Audit Reference/control number associated with letter request
Audit insurance payments posted to the patient’s account as well as total payments

Please contact Pat at 413-789-2600 or psasur@arraysoftware.com to schedule your upgrade. Remember, Array does not
charge for these updates, and we always work with you to schedule the update at your convenience. We look forward to
hearing from you.

2.0 Makes its Debut!

The first quarter of 2011 saw the delivery of StreamTask+ (v2.0) to new and existing StreamTask sites.
To promote and educate our customers, we have conducted a number of webcasts to review the
enhancements and discuss the upgrade process. Highlights include:

task record redesign with tabs to minimize scrolling
improved custom field/region design
ability to convert Validation Guides into tasks

Many of the changes are geared toward supporting the use of StreamTask beyond the focused efforts of a Ring update.
Many of our customers also see opportunities for using StreamTask+ for other projects and for general request/task
management. A major initiative facing many of our customers is the upgrade/conversion to Meditech’s 6.0 environment. We
are working with customers to better understand the task-tracking needs of this project and are developing, for example, the
ability to import tasks from a spreadsheet. For more information or to schedule your upgrade and/or a personal webcast of
StreamTask+, contact Lynn Waldron at lwaldron@arraysoftware.com or by phone at 413-789-2600.

is Now Helping McKesson Paragon Hospitals

After working almost exclusively with Meditech sites for the past 25 years, we are happy to report that we have forged
relationships with McKesson Paragon hospitals to configure StreamTask+ to support the Paragon software update process. In
addition to using the tool to manage their Meaningful Use update, the staffs at Marin General Hospital (CA), Mary Lanning
Memorial Healthcare (NE) and Daviess Community Hospital (IN) are using StreamTask+ to manage other implementations and
one is also using StreamTask+ as their help desk solution.