Customer Training and Community Support
Here at Array Software, we value our customers not just as sites that use our software, but as people with problems to solve. We
try hard to be accessible to our clients, and will always answer the phone in person when you call with a question or an issue to
resolve. We strive to take time to understand your particular challenges, and work not only to create a solution, but also to teach
you how easy it is to create your own solutions with our software. Through our training offerings, we get our customers started on
how to use our software, provide refreshers, and highlight innovative uses of the applications. Through the Array customer
community activities, customers learn from each other and share ideas about using our software to solve problems and meet
divergent needs.
Our Customer Training offerings fall into three categories:
1. On-site Training -- On-site training is an integral part of implementing Array software, and is included in the license fee.
Click here for more details about on-site training.
2. Remote Training -- Remote training sessions are a popular and economical way to enhance knowledge and use of our
software applications. We use GoToMeeting® for our remote training and demonstrations, which allows for easy sharing of
desktops and applications and in turn provides an interactive experience. Please click here to learn more about remote training.
3. Webcast Training Events -- Array Software provides periodic Training Webcasts on subjects that we feel will have a
widespread appeal to users of our software. Please click here to learn more about webcast training events.
Our customer Community Support falls into two categories:
1. Array ListServ -- Array Software's ListServ, or the “A-List”, is one way that our user community shares information and
experiences using Array software. Please click here to learn more about the "A-List".
2. User Group Meetings -- Array Software users have found our User Group Meetings to be a great way to network, share
information on using our software, and trade tips and ideas in a lively forum. Please click here to learn more about User Group
Meetings.
We look forward to providing you with stellar customer service and support. We can be reached Monday through Friday, from 8:00
am to 5:00 pm (Eastern), at 413-789-2600. Please go to the Request Information page if you would like information about or to set
up a demonstration of any of our products.
You can also contact us via email at Information@arraysoftware.com, or by writing to us at:
Array Software, Inc.
540 Meadow Street
Agawam, MA 01001
MAGIC® and MEDITECH® are registered trademarks of Medical Information Technology, Inc.
GoToMeeting® is a registered trademark of Citrix Online, a division of Citrix Systems, Inc.
Here at Array Software, we value our customers not just as sites that use our software, but as people with problems to solve. We
try hard to be accessible to our clients, and will always answer the phone in person when you call with a question or an issue to
resolve. We strive to take time to understand your particular challenges, and work not only to create a solution, but also to teach
you how easy it is to create your own solutions with our software. Through our training offerings, we get our customers started on
how to use our software, provide refreshers, and highlight innovative uses of the applications. Through the Array customer
community activities, customers learn from each other and share ideas about using our software to solve problems and meet
divergent needs.
Our Customer Training offerings fall into three categories:
1. On-site Training -- On-site training is an integral part of implementing Array software, and is included in the license fee.
Click here for more details about on-site training.
2. Remote Training -- Remote training sessions are a popular and economical way to enhance knowledge and use of our
software applications. We use GoToMeeting® for our remote training and demonstrations, which allows for easy sharing of
desktops and applications and in turn provides an interactive experience. Please click here to learn more about remote training.
3. Webcast Training Events -- Array Software provides periodic Training Webcasts on subjects that we feel will have a
widespread appeal to users of our software. Please click here to learn more about webcast training events.
Our customer Community Support falls into two categories:
1. Array ListServ -- Array Software's ListServ, or the “A-List”, is one way that our user community shares information and
experiences using Array software. Please click here to learn more about the "A-List".
2. User Group Meetings -- Array Software users have found our User Group Meetings to be a great way to network, share
information on using our software, and trade tips and ideas in a lively forum. Please click here to learn more about User Group
Meetings.
We look forward to providing you with stellar customer service and support. We can be reached Monday through Friday, from 8:00
am to 5:00 pm (Eastern), at 413-789-2600. Please go to the Request Information page if you would like information about or to set
up a demonstration of any of our products.
You can also contact us via email at Information@arraysoftware.com, or by writing to us at:
Array Software, Inc.
540 Meadow Street
Agawam, MA 01001
MAGIC® and MEDITECH® are registered trademarks of Medical Information Technology, Inc.
GoToMeeting® is a registered trademark of Citrix Online, a division of Citrix Systems, Inc.
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| Customer Training and Community Support |
"...their customer service can't be beat - it's so nice to always get a live person on the phone when you call for
support!!" -- Julie Carlson, Meditech Systems Analyst; Cascade Valley Hospital and Clinics, Arlington, WA
support!!" -- Julie Carlson, Meditech Systems Analyst; Cascade Valley Hospital and Clinics, Arlington, WA
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