Our Customers

Our Customers

At Array, we are fortunate to have an outstanding level of customer loyalty. Many of our customers have been with us since our founding over thirty years ago. "New" customers are often "old" customers who have moved to new organizations and want to bring our products and relationships with them. We believe this loyalty comes from our dedication to supporting each customer personally and our consistency in being there for our customers.

When an organization licenses our software, we go on site to your hospital, to train you and your staff. We introduce you to our products by showing you how they work in your own environment, not in an online manual. We answer your initial questions when we’re with you – and later, when you call us.

Our customers are large and small; domestic and international; stand-alone and part of large systems. We have over 300 customers in the United States, Great Britain, Canada and South Africa – from 20-bed community hospitals to large hospital chains to entire provincial healthcare systems. The diversity of our customers reflects the scalability of our products and the personal approach we bring to each of their unique situations.


Customer Service Testimonials

Our customers are also our friends and many have offered to share their positive experiences with others.

"Top notch support!!!!!"  
- Tor Langvand, Information System Analyst, Scotland Health Care System, Laurinburg, NC 

"You guys are a great! Quick responses and always helpful."  
- Deb Dohman, RN CLinical Analyst, York General Hospital, York, NE 

"Thanks for working on this so rapidly! You have wonderful customer service."  
- Deborah Maurer, Director of Clinical Applications, Botsford Hospital, Farmington Hills, MI 

"...their customer service can't be beat - it's so nice to always get a live person on the phone when you call for support!!"
- Julie Carlson, Meditech Systems Analyst; Cascade Valley Hospital and Clinics, Arlington, WA  

"Lynn has been a great help in providing answers to some of the questions I’ve had. I truly appreciate the willingness to assist when needed."
- Jim Johnston, Integrations Analyst, St. Joseph Regional Medical Center, Ascension Health Information Services, Lewiston, ID

"You guys are absolutely brilliant!!! Thank you so much for all your help."
- Jim Johnston, Integrations Analyst, St. Joseph Regional Medical Center, Ascension Health Information Services, Lewiston, ID

"I just wanted to say thanks to Array for their continued support while we implement TASK+ at our facility. The macro your programmers created for us to print just the last entry of the internal text on a report is working wonderfully. Thanks for working so closely with us to achieve this request."
- Diane Graudons, Financial Applications Coordinator, Nathan Littauer Hospital & Nursing Home, Gloversville, NY

"Once again, thank you so much for being so responsive at the end of the day. Your customer service is second to none!!!"
- Steve Pfahning, PACS Administrator/Systems Analyst, Riverview Hospital Association, Wisconsin Rapids, WI

"Thank you, Thank you, and Thank you! You have definitely put a big smile on my face! Great customer service!!"
- Cynthia Johnson, Denials Management Coordinator, Wayne Memorial Hospital, Goldsboro, NC 

StreamTask Testimonials

"It is amazing how much easier the testing is when we can manage it through StreamTask."  
– Kristine Barr, Vice President of Information Technology, Holzer Health System, Gallipolis, OH

"StreamTask was a “lifesaver” for us on our upgrade, especially in the timeframe presented to us! A big hat’s off to your team in the way you helped us get the product implemented. I’m looking forward to leveraging more of its capabilities."  
– Chris Kraft, IS Director, York General Hospital, York, NE

"The [StreamTask] report used to identify duplicates is an invaluable tool. I cannot imagine trying to weed through thousands of work items to avoid duplicate testing, and the process to “remove” them from our task list is so easy. This upgrade has been a challenge, but I know the testing would be much worse without StreamTask"  
– Katrina Rosedale, Application Analyst, Westerly Hospital, Westerly, RI

"We love the [StreamTask] software, and their service is outstanding. You can’t ask for much more than that."  
– Dave Federinko, CIO, Allegan General Hospital, Allegan, MI

"It's amazing how much easier testing is when we can manage it through StreamTask"  
– Kristine Barr, VP Information Technology, Holzer Health System, Gallipolis, OH

"StreamTask has been a tremendous asset for our Core Teams! As we move forward with CPOE and BMV it will be utilized even more!"  
– Lisa Blanchat, Meditech Applications Trainer, Montrose Memorial Hospital, Montrose, CO

"I can't imagine doing an upgrade without StreamTask."
- Mary Crouch, CIO, Laughlin Memorial Hospital, Greeneville, TN

TASK+ Testimonials

"I can't tell you enough how wonderful TASK+ is."  
– Nancy Hildebrand, Financial Systems Analyst, Parkview Medical Center, Pueblo CO

"We use Task+ for several areas of the facility: plant ops, IT, biomed, risk management, HR, etc."
– Renee' Rinehart, HCIS Financial Coordinator, Guadalupe Regional Medical Center, Seguin, TX

"We are using TASK+ for change management… [and] have been very pleased with the product and its integration with Meditech."
– Glenda DeBord, RN/BSN, Sr. Analyst, Information Technology, Duke Raleigh Hospital, Raleigh, NC

"We can't say enough about how great TASK+ is. We also purchased DTS+ for our last Magic ring release and it was extremely helpful for us in tracking our DTS testing. And, Array's customer service can't be beat - it's so nice to always get a live person on the phone when you call for support!!"
– Julie Carlson, Meditech Systems Analyst, Cascade Valley Hospital and Clinics, Arlington, WA

"We've been using Task+ from Array Software for a few years now for engineering work orders. We just recently started using it in the IS department. We purchased an interface that automatically e-mails notifications to the requestors and the assignees."
– Steve Johnson, Clinical Systems Analyst, Island Hospital, Anacortes, WA

"We use ARRAY Software's Task+ for a wide variety of processes. The OE & MOX interfaces are a huge benefit in that our users can continue requisitioning things through MEDITECH's O.E. application and can be mapped through Task+. The added bonus of ARRAY's staff giving nothing short of stellar service/support, is what makes me want to add my 2 cents."
– Scott White, Saratoga Hospital, Saratoga Springs, NY

"We have been using Array's TASK+ since 1998 and still love it! All of our IT department uses it, from Help Desk to tech to telecomm to the analysts. The screens are all customizable since they are CDSs. There really hasn't been anything that we haven't been able to do in TASK+. We use the paging/MOX interface as well as the caretaker piece. When there are issues with the system, such as space, we are paged. If one of the interfaces goes down or gets behind, we have an NPR report that sends a message to the Caretaker. Once it is on the caretaker, Task Plus takes over and will page the appropriate staff. We have the system page the techs for certain task types. This way they do not have to worry about what new tasks have come in. They work off of their pagers at times.—this piece is also in the Interfaces section (MTC) Our Engineering, Employee Health and Home Health departments utilize this system as well for their own purposes."
– Jeanne Scheeler, Senior Systems Analyst, Information Technology Department, Upper Chesapeake Health, Belair, MD

DTS+ Testimonials

"what a pleasure working with this software. I have been able to quickly document and find the DTSs I need to. Thanks again for your help and patience. And we should have done this years ago...."
– Barbara Kelly, IT Healthcare Manager, Touchette/Kenneth Hall Regional Hospital, Centreville/East St. Louis, IL

"From my previous experience of testing the use of DTS+ was brilliant – I used to have a lot of paper hanging around with no clear documentation on the testing progress made, so it has made me more disciplined. I also found it really straight forward to use."
– Michaela Garrett, Sr. IT Systems Specialist, Countess of Chester Hospital, Chester, United Kingdom

"The update went 'famously', and we got nothing but compliments from the testers."
– Doug Hiteshew, Senior Systems Analyst, Johnson Memorial Hospital, Franklin, IN

"DTS+  is most certainly an extraordinary improvement over the 'reams of paper stacked everywhere' system that we have had to use in the past."
– Doug Hiteshew, Senior Systems Analyst, Johnson Memorial Hospital, Franklin, IN

Interfaces Testimonials

"Our Caretaker and Email/pager interfaces are working wonderfully. Yet again, another great and stable product. Great job, again!!!"
– Jim Johnston, Integrations Analyst, St. Joseph Regional Medical Center, Ascension Health Information Services, Lewiston, ID

"We use the paging/MOX interface as well as the caretaker piece. When there are issues with the system, such as space, we are paged. If one of the interfaces goes down or gets behind, we have an NPR report that sends a message to the Caretaker. Once it is on the caretaker, Task Plus takes over and will page the appropriate staff. We have the system page the techs for certain task types. This way they do not have to worry about what new tasks have come in. They work off of their pagers at times."
– Jeanne Scheeler, Senior Systems Analyst, Information Technology Department, Upper Chesapeake Health, Belair, MD

"Denial management is one of the big success stories for our organization this year, and with what I see in the strategic plan for the coming year, is going to be an invaluable tool for future planning. Thanks for a very collaborative and successful implementation."
– Karen Heilsberg, Director, Patient Business Services, Affinity Health System, Appleton, WI