Webcast: Enterprise Wide Service Request Management

September 24, 2019

The right tool for enterprise wide service request management

StreamTask for Service Request Management

There are many Service Departments in a health care system. A few of these Service Departments may have their own stand-alone Request Management system while other departments have no such tool.

For the user community, this often results in frustrating, inefficient communication:  

  • How should I ask for help from this service department?
  • What information do I need to supply?
  • How can I see the status of my service requests?

For the Service Departments, the result may be a barrage of interruptive service requests: incomplete emails, voice mails, phone calls, texts, and hallway requests for services.

These ad-hoc requests generally result in costly inefficiencies:

  • The requester doesn’t supply the essential information.
  • The service department must chase down the requester.
  • Time and energy is wasted on hit and miss communications.

StreamTask is a browser-based Request Management application which provides users with a single portal to efficiently communicate their service request to any hospital service team.

The requesting user may access StreamTask via single sign-on, and is presented with a drop down list of Service Departments. Upon selecting a Service Department, the requester chooses from a dropdown list of that department’s services. A service specific e-form then queries the requester for the essential data needed to fulfill the service.

Both the requester and the Service Department are now linked in a productive communication stream. The requester can be auto notified via email of the status of the request. With appropriate privileges, requesters can monitor the progress of their request on line.

StreamTask provides a flexible, comprehensive service request management tool for an unlimited number of Service Departments.  Each Service Department exists in StreamTask as a separate work group, and utilizes StreamTask’s mature task-tracking features to assign, prioritize, document, and communicate  tasks.

Come take stock of StreamTask and move toward a better way of managing how work gets done.

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Join us for our Demonstration webcast to see why our customers are saying "I'll never have to install, or pay for another service tracking system again". 

  • Tuesday, September 24th at 1:00 pm Eastern/10:00 am Pacific                 

 

The webcast will run approximately 45 minutes, and there is no charge to attend.

Please Note: If this date/time isn't convenient for you, we're happy to set up a one-on-one session for you and your hospital staff involved in upgrade testing. Please use the Contact Array page, or email us at Information@ arraysoftware.com

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